Manager at manufacturer Celotex admits marketing of product used in tower鈥檚 refurbishment was misleading

The insulation panels used as part of Grenfell Tower鈥檚 flawed refurbishment were being marketed as suitable for use on high rise buildings despite failing a fire test needed to prove they were safe, the inquiry into the June 2017 fire has heard.

The RS5000 panels, manufactured by insulation firm Celotex, didn鈥檛 pass a key fire test six months before their launch in August 2014, inquiry barrister Richard Millett QC told the inquiry.

Celotex Jonathan Roome 2

Jonathan Roome giving evidence yesterday

He said the panels had passed a second BS8414 fire test in May that year but this included extra components added to the insulation panels which invalidated the results for use in marketing the panels by themselves.

Despite this, he said Celotex presented the results of this test to clients as evidence of the safety of the panels alone.

Wednesday鈥檚 hearing was shown marketing material given to Celotex鈥檚 clients which repeatedly stated that the insulation panels were 鈥渟uitable for buildings above 18m in height鈥 in what Millett called 鈥渁lmost mantric wording鈥.

Millett said the product was repeatedly advertised as being the first for use on buildings 18m or above in height in promotional brochures.

But the hearing was told that the 鈥渆xtremely important caveat鈥 鈥 that the polyisocyanurate (PIR) insulation had only passed a fire safety test within a specific cladding system, which included fibre cement panels 鈥 was not made.

Millett asked major projects and specification manager Jonathan Roome: 鈥淒o you accept that those words [in promotional material] were apt to lead the reader to think that Celotex RS5000 was suitable for use in all buildings over 18m in height?鈥

Roome, who worked for the firm between 2014 and 2015, said: 鈥淭hat would be the case, could be the case, yes.鈥

Millett argued it was 鈥渢horoughly misleading鈥, adding: 鈥淚t鈥檚 misleading because it doesn鈥檛 contain the caveat.鈥 Roome replied: 鈥淵es.鈥

Roome said he had not been aware while working at the firm that the marketing material he was using to promote the product was incorrect and claimed he had only been shown the full test reports in a meeting with lawyers after the fire at Grenfell tower.

Asked if he ever looked at the test results himself, he said the sales team at Celotex were never given access to the test data, adding: 鈥淲e were only shown what we were allowed to be shown.鈥

The RS5000 panels were launched to compete with the K15 insulation range produced by rival firm Kingspan, also installed as part of Grenfell Tower鈥檚 refurbishment.

Marketing material shown to sales teams at Celotex鈥檚 launch presentation for the new RS5000 panels on 5 August 2014 included a line which appeared to refer to 鈥渟ubstantial costs鈥 incurred during the development of the panels.

Roome denied sales teams were under pressure to achieve sales of the insulation to recoup the money it had spent, although he said the firm had offered distributors which stocked the material a chance to win a balloon ride.

The inquiry has already heard that cladding subcontractor Harley eventually received a 47.5% discount on the Celotex panels used in the tower鈥檚 refurbishment 鈥 worth more than 拢41,000.

A presentation created by Roome in February 2015 indicated the difficulties Celotex had in finding buyers for its new product in the months after its launch.

The slide show, which was shown to a managerial team at Celotex, split the potential customers of the product into three categories 鈥 鈥榥o use鈥, 鈥榣imited use鈥 and 鈥榰se鈥 鈥 based on how likely they were to want to buy the insulation panels.

Reasons for customers being classed as 鈥榰se鈥 included being 鈥渘ot aware of [the] 18m restriction鈥. Millett asked if it was true that 鈥渢he more ignorant of the restrictions above 18m and the less equipped to ask difficult technical questions, the more likely it was that you would be able to achieve sales of RS5000?鈥

Roome replied: 鈥淚 wouldn鈥檛 have put it like that, no鈥, adding: 鈥淭his was my view of the market, and this was my understanding. It wasn鈥檛 any sort of sales tool or targeting, it was just my understanding of who was out there.鈥

The inquiry was shown an email sent by Roome to the firm鈥檚 products manager Debbie Berger in which Roome described how Kingspan was using a British Board of Agrement certificate to market one of its products, while Celotex 鈥渄on鈥檛 seem to be able to offer anything other than a carefully worded email鈥.

Millet asked: 鈥淒oes this tell us at least in general terms that if you don鈥檛 have a BBA you have to produce carefully worded marketing material or assurances to get around the problem?鈥

Roome replied: 鈥淚 think people are looking for evidence full stop.鈥

A later email sent to Roome by Berger asked: 鈥淚n your opinion Jonathan, and I won鈥檛 hold you to this, but do you think RS is ready for major projects?鈥

Module two, the latest stage in the inquiry, is scrutinising the production, testing and sale of the materials used in the tower鈥檚 revamp which resulted in the fire, killing 72 people.

The inquiry continues.