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For 拢18, the well-to-do can snap up a premier admission ticket to tomorrow鈥檚 Allied Irish Bank meeting at Ascot racecourse. The holder of this ticket must 鈥渄ress in a manner appropriate to a smart occasion鈥�, but will be rewarded with access to the best facilities and most sought-after viewing spots in and around the 拢185m grandstand.

Just one problem: they might not be able to see much of the races. Over the summer, Ascot has received more than 1,000 complaints about sight lines from stand to turf, and the difficulties of navigating the 30,000-seat building. At the Royal Enclosure lawn it is almost impossible to see the race when the horses are running around the west side of the track, and the main concourse suffers a similar problem. The difficulty is that the lawn is sloped at too gentle a gradient to allow optimal viewing of the home bend.

Managers at the racecourse acknowledged that this was not good enough, and about two months ago drafted in Arup and High-Point Rendel to help the original project team, including architect HOK Sport and structural Buro Happold, to resolve the problem. High-Point Rendel has since stood down, but Peter Rogers, former chairman of the Strategic Forum, has since been appointed to head the investigation.

Rogers says: 鈥淚t had all started to get a bit unfriendly between the parties involved, so Ascot brought me in to get the original project team to the table to help find a solution.鈥�

They are now costing options and drawing up studies testing the feasibility of these solutions, with Arup producing 3D models of sight lines. These could include raising the seating of the concourse or, more improbably, lowering the track.

The most likely change, though, will be to rip up the lawn and steepen its gradient from 1:20 to 1:10. The reason for the gentle slope was originally to allow wheelchairs to move around, as required by disability access laws. It seems that the lawn will be re-landscaped in the spring, during grass growing season, a process that is likely to take three months.

Rogers adds: 鈥淲e will be looking at alternatives to deal with the disability legislation, such as designating a certain area of the building to cope with wheelchairs.鈥�

Ascot鈥檚 board hopes to make an announcement before the new year on the option it has chosen and the likely timescale for implementing it. Ascot insists that, however long this takes, 鈥渨hat is for certain is that it will not interfere with the running of Royal Ascot next year鈥�.

The total cost has been estimated at somewhere around 拢1m, although Ascot sources insist that this was not the time to talk economics. If the estimate is correct, it will not just cover the re-landscaping. There are other, more minor defects that need to be rectified. These include the need for remedial work on some of the balconies, where drainage has proved to be inadequate, the addition of a chefs鈥� changing room and the application of protective coatings to the walls and floors.

It is probable that the overwhelming need to finish the course in time for this year鈥檚 Royal Ascot meeting is at the root of the present difficulties. The course鈥檚 management was determined to get the redevelopment finished in time for the five-day pageant in June, with its 310,000 visitors. Contractor Laing O鈥橰ourke duly completed the stand in 20 months, handing it over in May.

However, this meant that there was little time to test many of the facilities properly. An example is the silver ring, which is the economy enclosure on the east side of the course, near the home bend. Although the views here were fine, the short preparation time meant that the facilities were poorly aligned, and bars and cafes were located in inconvenient locations.

鈥淭here might be 25,000 people a day in the silver ring during Royal Ascot,鈥� says a source close to the project. 鈥淔or them it might be the only race they go to all year, so it鈥檚 got to be right. But that area was handed over only two weeks before the meeting, so it didn鈥檛 look as pretty as we would have liked.鈥�

However, the source adds that people here 鈥減robably got the better end of the deal鈥�. As The Sun scoffed, it was 鈥渢he toffs鈥� that suffered.

Another project source thinks that a certain snobbery is at the heart of the problem: 鈥淲ith any new venue, particularly when it鈥檚 an establishment type of venue, there will be the issue that people don鈥檛 like change.鈥�

This might be a reasonable point. Ascot has five huge screens showing the race as it is run, and it is always difficult to see the far end of a track from the winning post area. Flemington racetrack in Australia, by comparison, is considered by many experts to be the world鈥檚 best course and is home to the prestigious Melbourne Cup. Yet, at grass level, there is an extremely limited view of the race.

鈥淵ou have to remember this is different to other sports,鈥� says an Ascot source. 鈥淚t鈥檚 not like going to a football match, which is 100% about view. Stadiums to an extent are quite formulaic 鈥� effectively, thousands of people sitting in a circle. At a racecourse you meet friends, watch races, have a drink, wear the hats.鈥�

But for 拢185m, Ascot is probably right to think that things should be near-perfect, even though HOK Sport is understood to have told the client that it will not realise the full potential of the building for two or three years, during which time it will be able to experiment by installing temporary bars and varying the entrance points. This will allow it to control crowd flow better, which was one of the punters鈥� more frequently voiced complaints. At times there were an uncomfortable number of people in popular areas such as the main concourse and galleria.

Ascot and its consultants appear convinced that any rebuilding work will not interfere with the race schedule. After this weekend there are nine more race days until the next Royal Ascot, starting 19 June. Each of these meetings will probably have about 13,000 visitors. So, if the concourse or lawn is closed for repairs, there will be ample capacity for people to sit elsewhere in the grandstand.

The real issue to come could well be who pays for the changes. HOK Sport is certainly angered by any suggestion that the problems are its fault. The firm鈥檚 principal, Rod Sheard, says: 鈥淚t is to do with the track rather than the building.鈥�

Certainly the aforementioned Rogers is supportive, insisting that Ascot is 鈥渁 victim of its own success鈥�, and that the crowd control issues are now being addressed. 鈥淚 don鈥檛 want this to be seen as another project disaster,鈥� he says. 鈥淭his is not an original design problem, nobody could have foreseen this and how successful the grandstand was going to be.鈥�

One person who is certainly not being blamed is Howard Shiplee, the grandstand鈥檚 project director. He has gone on to take over the role of construction director for the Olympic Delivery Authority. He completed the racecourse on time and to budget, and is described by Ascot as 鈥渁 fantastic project director鈥�. The course was particularly appreciative of how Shiplee got the grandstand ready for Royal Ascot despite its falling behind schedule last year.

And Royal Ascot was, and remains, the key point for the client. As the spokesman puts it: 鈥淵es, there are still some shortcomings that we鈥檒l have to address, which is not ideal, but the consequences of the shortcomings are minor in comparison with the reaction there would鈥檝e been for failing to deliver the grandstand in time for Royal Ascot.鈥�

In other words, all else is secondary to getting in the punters for five days in June.