Firm will provide repairs for 13,500 East Thames homes over seven years
Interserve has won a seven-year maintenance contract for housing provider East Thames worth 拢100m.
The firm will provide repairs, maintenance and asset management services for 13,500 homes from April 2013.
East Thames said the arrangement would improve the service to residents and save 拢4m annually in efficiencies.
There is provision for the contract to be extended to fifteen years.
East Thames director of development and property, Geoff Pearce, said: 鈥淲e are very much looking forward to working with our new partners Interserve and welcome their customer- centred approach to delivering our repairs service.
鈥淭hanks to the feedback we鈥檝e received from our residents, we have been able to work, together with Interserve, to design a service that better meets the needs of our customers, while delivering value for money and a significant contribution to East Thames鈥� local employment aims.鈥�
Bruce Melizan, executive director at Interserve, said: 鈥淒elivering front-line services for East Thames is strategically important to us at Interserve as it affects local residents鈥� homes and their quality of life.
鈥淭he fact that East Thames has given us an opportunity to share our knowledge and experience in delivering residential repairs and maintenance with them is a strong endorsement of the value and quality we can bring to their estate.
鈥淭he benefits of our approach have already been evidenced by the 22% saving we have achieved for East Thames on their outsourcing model.
鈥淭his is just the start of a partnership that will enable East Thames and their residents to benefit from our intelligent approach to delivering services over the coming years.鈥�
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