黑洞社区

BuildOnline may be slightly smaller than IBM, but it has adopted its strategy of taking over document management firms. Last month the UK outfit, which provides collaboration software for project teams, merged with US rival Citadon.

The result of this union is a company called CTSpace, with turnover of 拢10.2m. This creates computer programs that allow the members of a project team to share the data they input. Gert-Jan de Kieviet, the managing director of CTSpace鈥檚 North Europe, Middle East & Asia (EMEA) division, says: 鈥淲e didn鈥檛 want to follow the market鈥檚 development 鈥� we wanted to lead it. I鈥檓 100% certain that what happened in the document management market will happen to our market.鈥�

A former IBM man himself, de Kieviet thinks that the market has matured so that clients want software providers that can follow them around the world, and supply them with ever more sophisticated products. And in BuildOnline鈥檚 case, these clients include Balfour Beatty and Ikea.

When BuildOnline set up in 1998, it produced software for use on isolated projects. Once a project was completed, so was the involvement of BuildOnline.

These days clients want to integrate the software with their own files, which means getting two systems to communicate with each other 鈥� a longer and more difficult process.

鈥淐lients wanted further development,鈥� says de Kieviet. 鈥淢ore customers were asking for integration, and to finance that you need to be of a certain scale.鈥�

Big customers were also asking BuildOnline to support them in far-flung places, such as Australia and China, and the company was struggling. 鈥淎s there are more global customers, only a global collaboration firm can support that.鈥�

Finding the right partner was key. The US was the obvious place to expand as it was a market that BuildOnline had hardly been involved with.

鈥満诙瓷缜� something from scratch in the US would have been mission impossible,鈥� chuckles de Kieviet. So BuildOnline scoured the States, talking to the biggest players and some smaller ones.

黑洞社区 from scratch would have been mission impossible

Gert-Jan de Kieviet

It was clear from the beginning that Citadon would provide the best fit 鈥� 99% of its business was in the US whereas 99% of BuildOnline鈥檚 was in Europe.

CTSpace now has a global workforce nearing 100, including a team of 35 in India. This was set up 18 months ago as it was 鈥渧ery economical鈥� to do so; the firm has also found its first partner in the Chinese market.

Over the next two or three years, the firm aims to double in size, meaning turnover will top 拢20m 鈥� not bad for a company that does not intend to diversify beyond collaboration tools.

There are three divisions 鈥� north EMEA, south EMEA and the Americas (the China division is based in the US).

De Kieviet鈥檚 plan is that north EMEA will take on the Eastern Europe market. 鈥淲e鈥檙e quite likely to set up an office there,鈥� he says. 鈥淚t鈥檚 amazing what is happening in Eastern Europe 鈥� there鈥檚 an amazing amount of business and at the moment we鈥檙e just scratching the surface.鈥�

As ever in Anglo-American relations, it鈥檚 the Yanks who have the upper hand 鈥� CTSpace鈥檚 headquarters are in San Francisco 鈥� but it was a reality that BuildOnline had to face up to. After all, the US remains the world鈥檚 biggest economy.

US or UK-based, though, this is now a truly global business. Unless rivals soon acknowledge that they have been left behind, they will struggle to compete.

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