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After running up a succession of blind alleys, Taylor and his colleagues stumbled on what they were after: a beautiful shimmering ceramic facade on Bury Street, also in the City. The trouble was, it dated from the First World War, and so it was impossible to know who to talk to about the tiles. The building was Holland House, built by Dutch architect Hendrik Petrus Berlarge.

But good architectural detectives makes their own luck. Taylor and his team asked questions: they spoke to the building manager to see if he knew anything about the glazed terracotta panels. They weren't hopeful, as facilities managers generally know about underground car parking and fire alarms, not decorative facades. But Taylor's enquiries paid off 鈥� the building manager sang like a canary. Not two months before, someone else had taken a close interest in the facade. The mystery woman had said she was some kind of glazing expert. What's more, she had left an important clue 鈥� a business card.

The woman who would help Taylor uncover the secrets of the Holland House glaze was Christine Jetten, a Dutch artist and ceramicist. Through her work as a sculptor, she had built up an in-depth knowledge of the techniques and skills involved in glazing terracotta. Royal Delft had approached Jetten to restore one of its courtyards, which has columns and reliefs featuring a range of its long-lost glazes (see "Enigma", page 10).

Taylor's next step was to phone Jetten and see how much she knew about the Holland House glazing. Luck was on his side: Jetten knew her stuff. She told Taylor the facade's mottled-green glazed ceramic tiles had been supplied by Royal Delft. As it turns out, Delft had asked her to research the glazes created 1910鈥�1920, and her research included visiting Holland House. Taylor and the KPF team had cracked it: through good fortune and perseverance, they had found the one person in the world who could help them with the green glaze.

However, the detective work did not end there, as the Dutch pottery company had few records of any glazes it created before the Second World War. Establishing the tiles' origin was the easy part: the real challenge would be for Jetten to work out exactly how they had been glazed 鈥� and then set about recreating them.

Keeping 'em sweet
The project that set Taylor on the trail of the glazed tiles is AIG's new headquarters on Fenchurch Street in the City of London. Taylor and the client were aiming to build a glass building that would offer plenty of light for the AIG insurance brokers. The City of London planners were happy with this, but were also keen for the facades to have a degree of solidity to reflect the Portland stone used in much of the Square Mile.

Rather than specifying stone cladding, Taylor wanted a material that would offer more reflectance. "We wanted to lessen the impact of the building and give it a lighter touch," he explained 鈥� an understandable goal, given the building is so large. It steps up to 15 storeys and occupies a whole block in the heart of the City. When Taylor presented a sample glazed panel to the planners and explained that Holland House was the inspiration, he met with a positive response.

Taylor had asked Jetten if she could recreate a glaze similar to that specified by the original architect, Hendrik Berlarge, and given her unglazed terracotta samples from three ceramic suppliers. After testing the samples, Jetten concluded that Dutch manufacturer NBK would be the company most capable of working with her glaze recipes.

A stab in the dark
But the project team was taking something of a leap into the unknown. Jetten had not worked with a large manufacturer before, and the production process differed wildly from that used 90 years ago. The Royal Delft kilns were fired with wood and then coal and the tiles handmade. NBK, on the other hand, uses electronically controlled kilns and has a production process that manufactures batches of perfectly uniform tiles with no variation in texture or tone.

The challenge for Jetten was to recreate the nuances of the handmade tiles on modern equipment. "You could have made the tiles by hand, but with such a large amount of cladding required it would have been too expensive and a hell of a job to execute," says Jetten. The handmade method would also have created too much variation between each panel. The trick was to create a constant variation in texture, so that there would be a uniform colour and tone across the facade.

To produce controlled variations on the production line, Jetten worked with NBK's lab for several months testing recipes. There were also other variables to consider, such as the size of particles in the clay, the source of components such as quartz in the glaze and the time taken to fire the clay. The rate at which the glaze is applied also determines the terracotta's appearance: Jetten arranged for the glaze to be poured at intervals on the production line to achieve the desired finish.

The architect would not have been able to glaze the 3D cladding elements such as fins and corner sections without Jetten's expertise. The problem with glazing 3D objects is that imperfections in the glazed surface can be caused by organic materials in the clay exploding during firing. For 2D elements glazed on a flat rolling kiln, it's not a problem because gravity returns the molten clay to its original form. But by varying the production process, Jetten was able to produce glazed 3D elements free of imperfections.

Case closed
Taylor was delighted with the result of the collaboration, which delivered exactly the colour, tone and mottled ceramic finish he was after. So pleased in fact, that the other cladding elements were specified around the glazed ceramic panels (see "Model witness", page 8). "The glazed terracotta was key to determining the appearance of the rest of the building," says Taylor.

The resulting building is a handsome combination of ceramic cladding, grey metal and curtain walling. KPF has incorporated sleek terracotta and steel fins in the facade design, which gives the building a much livelier and interesting appearance than its City neighbours. From an angle, the fins also give the building the solid appearance that the City of London was so keen on. On the south face is another variation in the facade. Two large glass boxes offer outstanding views to the River Thames and Tower Bridge. These posed another design and specification challenge to KPF and the cladding engineer Arup (see "Facade fatale", below).

For Christine Jetten, her chance trip to Holland House may have led her into a whole new career. She is now working on an apartment block near Hyde Park, and Taylor has put her in touch with KPF's office in New York, which needs her advice on a new project in Beijing. For Jetten and KPF the detective work may have only just begun.