黑洞社区

Do you think your manager is effective? If so, you鈥檙e in the lucky minority. Only one in three of us is positive about the performance of the people who manage us in the workplace, according to the Chartered Management Institute (CMI) in a recent survey.

This is a worrying statistic because if a manager is ineffective, evidence shows the team he or she is managing is ineffective too. And the result for companies is that their productivity levels drop, which should be a major concern for construction firms at a time when the sector is trying to meet the sudden upturn in demand. Many construction firms have started recruitment drives to meet demand, but if they don鈥檛 have proper procedures, policies and training in place for managers there is a risk that their efforts could be in vain.

Management is about responsibility - taking it, not passing it on. It bugs me to look at management issues that can dog companies in our industry

Allan Meek, SCS Group

Understanding the attributes of a good manager is key to cracking this problem. Across all sectors of the economy the CMI has found that 74% of managers lack empathy when making decisions and fail to consider the impact of their choices on the wellbeing and interests of colleagues. It has also found that 80% of employees don鈥檛 think their manager sets a good example. Construction firms, and perhaps contractors in particular, have not traditionally been good at dealing with 鈥渟ofter鈥� skills, and instead there has been a general attitude that to get the most out of people, managers have to be tough and demanding.

Kevin Fear, head of health, safety and environment strategy at CITB, is convinced this attitude is changing. He says many contractors are now taking a progressive approach to how employees are managed, and he sees the real benefits not only for employee wellbeing but also construction firms鈥� bottom line.

鈥淭here is evidence that for workers who are engaged, it is largely through the actions of the manager - they feel more empowered but they also know there are expectations,鈥� says Fear.

鈥淕ood managers are challenging, they provide boundaries. They are demanding but they protect their teams. They don鈥檛 let problems fester and they are supportive. As a result employees know what they are doing and feel valued. This is shown to result in good customer feedback and even increase profitability.鈥�

According to Fear, contractors that have proved they can bring down accident rates on site are now also showing an interest in the health and wellbeing of their workers. 鈥淛ust look at contractors like Skanska with its 鈥楬appier, Healthier, Safer鈥� mantra. Ten years ago, who would have thought contractors would be thinking about happiness?鈥�

It may seem like a stretch to ask contractors to make employees happy, but there are good reasons to do so. According to the Engage for Success initiative, which promotes better ways of working and is supported by companies such as Wates and Babcock, employee engagement is a key element of health and safety. Its research shows that companies with low employee engagement scores have an average of 62% more accidents.

And it鈥檚 not just major contractors that are acting on the evidence - smaller firms are investing in managers too. One example is Cardiff-based SME contractor SCS Group, which was voted as one of the overall winners in The 黑洞社区 Good Employer Guide 2013. Allan Meek, SCS Group managing director, says: 鈥淢anagement is about responsibility - taking it, not passing it on. It bugs me to look at management issues that can dog companies in our industry, such as poor employee retention, training development or customer service reputation, because I genuinely believe that they can be quite easily remedied by embracing employee engagement.

鈥淢otivation leads to success, so we promote employee ownership - of their own roles and the company as a whole - plus flexible working and training that meets their aspirations, not just the company鈥檚. We believe in an open management structure and, above all, support when things get tricky. Finger-pointing just passes problems around inside a company; it doesn鈥檛 solve them.鈥�

Whether big or small, most construction companies have managers who oversee other employees and it is clear is that these managers can play a pivotal role in promoting wellbeing and improving productivity in the workplace. And if managers are expected to support other employees in this way, they too need to feel supported by their companies. That often means investing in suitable training in those all important 鈥渟oft skills鈥�.